ClientManager · Reference Data

Reference Tables, A–Z

Ref_* TableEntity Using ItDescription
Ref_ActivityResponseActivity ResourceHow this person responded to the activity invite.Test
Ref_ActivityStatusActivityWhere this activity stands in its workflow.Pending, Scheduled, Unspecified
Ref_ActivityTypeActivityWhat kind of activity this is (call, meeting, appointment, etc.).Appointment, Email, Follow-up, Meeting, Phone Call - Incoming
Lead TaskWhat kind of activity this task represents.Appointment, Email, Follow-up, Meeting, Phone Call - Incoming
Ref_AdditionalInfo_CompanyCompany Extra InfoWhich built-in extra info field this value belongs to.Incorporation State, Office Hours, Year Started
Ref_AdditionalInfo_EmployeeEmployee Extra InfoWhich built-in extra info field this value belongs to.High School
Ref_AdditionalInfo_LeadInfoLead Extra InfoWhich built-in extra info field this value belongs to.General, Name of Partner, Note
Ref_AdditionalInfo_ProjectProject Extra InfoWhich built-in extra info field this value belongs to.Year Built
Ref_AdditionalInfo_PropertyProperty Extra InfoWhich built-in extra info field this value belongs to.No active reference values in this environment yet.
Ref_AdditionalInfo_SiteSite Extra InfoWhich built-in extra info field this value belongs to (API keys, integration settings, etc.).Google Map API Key, Google Translate API Key, SendGrid Key, Stripe Key
Ref_AddressTypeCompany AddressWhat kind of address this is (mailing, billing, etc.).Billing Address, Business Location, Mailing Address, PO Box, Warehouse Address
Contact AddressWhat kind of address this is (mailing, billing, etc.).Billing Address, Business Location, Mailing Address, PO Box, Warehouse Address
Project AddressWhat kind of address this is (job site, billing, etc.).Billing Address, Business Location, Mailing Address, PO Box, Warehouse Address
Ref_AppModuleSite ModuleWhich application module this record enables for the tenant.No active reference values in this environment yet.
Ref_AssetCategoryAssetWhat kind of asset this is.Computer Equipment, Furnitures, Office Equipment, Vehicle
Ref_AssetDepreciationMethodAssetHow the asset's value is depreciated over time.Straight-Line
Ref_AssetLocationAssetWhere the asset is physically kept.Main Office, Warehouse
Ref_AssetServiceTypeAsset Service HistoryThe kind of service performed on the asset.Cleaning, Maintenance, Repairs
Ref_AssetStatusAssetThe asset's current status (in use, disposed, allocated, etc.).Allocated, Disposed, New, Test Status 2
Ref_AttachmentTypeAsset AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Communication AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Company AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Expense Item AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Project AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Property AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Property History AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Service Request AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
User AttachmentWhat kind of file this attachment is.Asset Attachment, Campaign Expense Attachment, Communication Attachment, Company Attachment, Contact Attachment
Ref_AuditTypeAudit LogThe kind of change this audit entry recorded (added, updated, deleted).Added, Deleted, Updated
Ref_BehaviorProject ResourceDISC-style behavioral profile, used to tailor communication style.C - Compliant, Analytical, D - Dominant, Driver, Choleric, I - Influencing, Expressive, Not Applicable, S - Steady, Relater, Amiable
Ref_BidTypeOpportunityHow this opportunity is priced (fixed bid, per hour, etc.).Fixed Bid, Per Day, Per Hour, Per Month, Per Performance
Ref_BillableStatusJournal Entry ItemWhether this time/cost is billable to the client.Billable, Has Been Billed, Not Billable
Ref_CampaignStatusCampaignWhere the campaign is in its lifecycle.Aborted, Completed, In Progress, Planned, Unspecified
Ref_CampaignTypeCampaignWhat kind of marketing campaign this is.Advertisement, Banner Ads, Conference, Direct Mail, Email
Ref_CategoryCost ItemThe cost category this line item belongs to.API & Integrations, Appliances, Backend Development, Cabinetry, Carpentry
Estimate ItemThe cost category this estimate line item belongs to.API & Integrations, Appliances, Backend Development, Cabinetry, Carpentry
Estimate Phase CategoryThe cost category this estimate phase grouping belongs to.API & Integrations, Appliances, Backend Development, Cabinetry, Carpentry
Time RecordThe cost category this time entry is billed against.API & Integrations, Appliances, Backend Development, Cabinetry, Carpentry
TimesheetThe cost category this weekly timesheet entry is billed against.API & Integrations, Appliances, Backend Development, Cabinetry, Carpentry
Ref_ChargeUnitAssetThe unit this asset is billed or charged by.test
Ref_ChecklistTypeChecklistWhat kind of checklist this is (onboarding, off-boarding, etc.).Staff Off-Boarding, Staff On-Boarding, Test Type B, Type 3
Ref_ClockReasonTime ClockWhy this clock entry was made or adjusted.Adjust Time Entry, New Entry
Ref_ClockTypeTime ClockThe kind of clock event this is (clock in, clock out, meal start, etc.).Clock In, Clock Out, Drive End, Drive Start, Meal End
Ref_ColorAssetThe asset's color.White
Ref_CommunicationTypeCommunicationThe channel this communication was sent through (email, SMS, etc.).Email, SMS / Text
Ref_CommunityProjectThe neighborhood or development the project is located in.No active reference values in this environment yet.
Ref_CompanyCheckboxTypeCompany OptionWhich built-in yes/no company flag this record represents.Woman-Owned
Ref_CompanyDateTypeCompany DateWhat this date on the company record represents.Date Incorporated
Ref_CompanyTagCompany TagThe tag applied to this company.8(a) Business Dev, Client, Competitor, Federal Gov't, HUB
Ref_ComplexionContactThe contact's complexion.Dark, Fair, Pale White, Unspecified
Ref_ContactCheckboxTypeContact OptionWhich built-in yes/no contact flag this record represents.Willing to travel
Ref_ContactDateTypeContact DateWhat this date on the contact record represents.Graduated - High School
Ref_ContactMethodContactThe contact's preferred way of being reached.Email, Phone, Postal Mail
LeadThe lead's preferred way of being reached.Email, Phone, Postal Mail
Ref_ContactRelationshipTypeContact RelationshipHow these two contacts are related to each other.Cousin, Guardian, Parent, Sibling, Son
Ref_CostAssemblyTypeCost AssemblyThe category this bundled cost assembly falls under.5" Gutters, 3x4 downs, At-Home Service, Basement Egress, Bath Room Assembly, Bathroom Plumbing
Ref_CountryBank AccountThe country where this bank account is held.__TEST, Australia, Canada, USA
Bill PaymentThe country associated with this payment.__TEST, Australia, Canada, USA
CheckThe country associated with this check.__TEST, Australia, Canada, USA
CompanyThe company's country.__TEST, Australia, Canada, USA
Company AddressThe country for this address.__TEST, Australia, Canada, USA
ContactThe contact's country of citizenship.__TEST, Australia, Canada, USA
ContactThe contact's country of residence.__TEST, Australia, Canada, USA
Contact AddressThe country for this address.__TEST, Australia, Canada, USA
Contact EducationThe country where this education was completed.__TEST, Australia, Canada, USA
Contact Work HistoryThe country where this job was held.__TEST, Australia, Canada, USA
Credit MemoThe country associated with this credit memo.__TEST, Australia, Canada, USA
Event LocationThe country where the event is held.__TEST, Australia, Canada, USA
InvoiceThe country associated with this invoice.__TEST, Australia, Canada, USA
LeadThe lead's country.__TEST, Australia, Canada, USA
OrderThe country associated with this order.__TEST, Australia, Canada, USA
ProjectThe country for the project's billing address.__TEST, Australia, Canada, USA
ProjectThe country where the project is located.__TEST, Australia, Canada, USA
Project AddressThe country for this address.__TEST, Australia, Canada, USA
PropertyThe country where the property is located.__TEST, Australia, Canada, USA
PropertyThe county field's foreign key oddly points at Ref_Country rather than Ref_County here — likely a schema mix-up alongside the correct Ref_County constraint on the same column below.__TEST, Australia, Canada, USA
Purchase OrderThe country associated with this purchase order.__TEST, Australia, Canada, USA
QuoteThe country associated with this quote.__TEST, Australia, Canada, USA
SiteThe tenant's home country.__TEST, Australia, Canada, USA
Site ConfigThe default country for this tenant site.__TEST, Australia, Canada, USA
Ref_CountyPropertyThe county the property is located in.Fairfax, Loudoun Country
Ref_CredentialTypeCompany CredentialThe kind of credential this is (license, certification, etc.).Business License, Drivers License, Local Business License, Loudoun Business License, Passport
Contact CredentialThe kind of credential this is (license, certification, etc.).Business License, Drivers License, Local Business License, Loudoun Business License, Passport
Ref_CurrencyExpense ItemThe currency this expense was incurred in.Afghani, Australian Dollar, Brazilian Real, Bulgarian Lev, Canadian Dollar
SiteThe tenant's default currency.Afghani, Australian Dollar, Brazilian Real, Bulgarian Lev, Canadian Dollar
Ref_DumpsterProjectWhich dumpster was placed on site for this project.No active reference values in this environment yet.
Ref_EducationTypeContact EducationThe level of education this record represents.Associate, Bachelors, Doctorate, High School, Masters
Ref_EmailTemplateCategoryEmail TemplateThe category this email template is grouped under.First Touch Emails, General, Hiring, Internal Notification, Sales
Ref_EmployeeCheckboxTypeEmployee OptionWhich built-in yes/no employee flag this record represents.Is Republicn
Ref_EmployeeDateTypeEmployee DateWhat this date on the employee record represents.First Date, Married
Ref_EthnicityContactThe contact's ethnicity.Asian, Black or African American, Hispanic or Latino, Native Hawaiian or Other Pacific Islander, Unspecified
Ref_EventTypeEventWhat kind of event this is.Company Event, Game, Training
Ref_ExpenseCategoryExpense ItemThe category this expense falls under.Air Fare, Hotel, Office Supplies, Parking
Ref_ExpenseStatusExpense ItemWhere this expense is in the approval/reimbursement process.Approved, New Expense, Paid, Rejected, Submitted
Ref_FrequencyCompany Account InfoHow often the company is billed or pays.Daily, Hourly, Monthly, Quarterly, Semi-Annually
PropertyHow often HOA dues are billed for this property.Daily, Hourly, Monthly, Quarterly, Semi-Annually
Ref_FunctionRole FunctionThe system function this role is being granted access to.Acronyms, Action Verb, Activity Info, Activity Response, Activity Status
Ref_GenderContactThe contact's gender.Female, Male, Unspecified/Other
LeadThe lead's gender.Female, Male, Unspecified/Other
Ref_HouseTypeProjectThe type of house at the project site.No active reference values in this environment yet.
Ref_ImageTypeCompany ImageWhat kind of image this is (logo size variant, etc.).Large Logo, Medium Logo, Small Logo
Ref_ImportantDateTypeImportant DateWhat this important date represents (anniversary, birthday, etc.).Birthday Greeting, Client Anniversary, Employment Anniversary, Wedding Anniversary
Ref_IndustryTypeCompanyThe industry the company operates in.Agriculture, Apparel, Banking, Biotechnology, Chemicals
LeadThe industry this lead's business operates in.Agriculture, Apparel, Banking, Biotechnology, Chemicals
Ref_InsuranceTypeCompany InsuranceThe type of insurance policy this is.Commercial Auto, General Liability, Product Liability, Professional Liability, Umbrella Policy
Ref_InvoiceMethodProjectHow the project is invoiced (percentage of completion, per item, etc.).Payment Item Method, Percentage of Completion
Ref_JobRoleCost ItemThe labor role associated with this cost item.Asbestos - Advanced Health & Safety, Cabinetry - Auburn Ridge, Carpenter - 1-man crew - Adam, Earl, PJ, Carpenter - 2-man crew, Carpenter - Dave Luecht
Estimate ItemThe labor role associated with this line item.Asbestos - Advanced Health & Safety, Cabinetry - Auburn Ridge, Carpenter - 1-man crew - Adam, Earl, PJ, Carpenter - 2-man crew, Carpenter - Dave Luecht
Ref_JurisdictionProjectThe permitting jurisdiction the project falls under.No active reference values in this environment yet.
Ref_KBCategoryKnowledge Base ArticleThe category this help article is filed under.General, Lead, Organization, Person, Project
Ref_LanguageContact LanguageThe language the contact speaks.Arabic, Bengali, Bulgarian, Cambodian (Khmer), Cantonese (Chinese)
Ref_LeadGroupLeadA personal or informal mailing-list grouping (e.g. Family, NZ Friends) — not a pipeline concept like Lead Status/Source. Unlike every other reference table on this page, a row here can belong to one specific staff member (not just one site): a row with no owner is shared and visible to everyone at the site, but a row with an owner is visible only to the staff member who created it. New values are almost always added inline via the “+” button on the Lead form's Group field, not through Reference Admin.Family, NZ Friends, Work Friends - Store
Ref_LeadRatingLeadHow promising the lead is judged to be.Cold, Hot, Warm
Ref_LeadSourceLeadHow the lead reached the business.Employee Referral, Remodeling Magazine, Remodeling Show, Unspecified, Vendor Referral
Ref_LeadStatusLeadWhere the lead is in the pipeline.Contacted, Converted, Lost, New, Qualified
Ref_LeadTagLead TagThe tag applied to this lead.Business Owner, Homeowner, Important
Ref_LockboxProjectWhich lockbox provides site access for this project.No active reference values in this environment yet.
Ref_LostReasonLeadWhy this lead was lost, if it didn't convert.No active reference values in this environment yet.
ProjectWhy this project was lost, if it didn't proceed.No active reference values in this environment yet.
Ref_MaritalStatusContactThe contact's marital status.Divorced, Married, Single, Unspecified
Ref_MilitaryServiceBranchContact Military ServiceWhich branch of the military the contact served in.Air Force, Air Force Reserve, Air national Guard, Army, Army National Guard
Ref_MonthCompany Account InfoThe month the company's annual payment is due.APR, AUG, DEC, FEB, JAN
Contact Work HistoryThe month this job ended.APR, AUG, DEC, FEB, JAN
Contact Work HistoryThe month this job started.APR, AUG, DEC, FEB, JAN
SiteThe month the tenant's fiscal year begins.APR, AUG, DEC, FEB, JAN
Ref_NoteTypeProject NoteWhat kind of note this is.Test Note Type, Unspecified
Ref_OpportunityStageOpportunityWhere this opportunity is in the sales pipeline.Closed - Lost, Closed - Won, Contract Sent, Follow-up, Identify Decision Makers
Ref_OrganizationTypeCompanyThe company's legal structure (LLC, S-Corp, etc.).Federal Government, Incorporated, Limited Liability Company, Local Government, S-Corp
Ref_OwnershipTypeCompanyWhether the company is privately held, public, a subsidiary, etc.Private, Public, Subsidiary, Unspecified
Ref_PaymentMethodBill PaymentHow this bill was paid.American Express, Cash, Check, Credit Card, Diners
Expense ItemHow this expense was originally paid.American Express, Cash, Check, Credit Card, Diners
Expense ItemHow the employee was reimbursed for this expense.American Express, Cash, Check, Credit Card, Diners
Payment ReceiptHow this payment was made.American Express, Cash, Check, Credit Card, Diners
Ref_PaymentTermBillThe payment terms for this bill.Due Unpon Receipt
CompanyThe default payment terms extended to this company.Due Unpon Receipt
Credit MemoThe payment terms tied to this credit memo.Due Unpon Receipt
InvoiceThe payment terms for this invoice.Due Unpon Receipt
Purchase OrderThe payment terms for this purchase order.Due Unpon Receipt
Ref_PayrollItemTime RecordThe payroll item this time entry maps to.Test payroll item
Ref_PermitTypePermitThe kind of permit this is.No active reference values in this environment yet.
Ref_PriorityActivityHow urgent this activity is.Critical, High, Low, Normal
Lead TaskHow urgent this task is.Critical, High, Low, Normal
OpportunityHow urgent or important this opportunity is.Critical, High, Low, Normal
Service RequestHow urgent this service request is.Critical, High, Low, Normal
Ref_ProficiencyContact LanguageHow well the contact reads this language.Beginner, Expert, Intermediate
Contact LanguageHow well the contact speaks this language.Beginner, Expert, Intermediate
Contact LanguageHow well the contact writes this language.Beginner, Expert, Intermediate
Contact SkillHow skilled the contact is in this area.Beginner, Expert, Intermediate
Ref_ProjectCategoryOpportunityThe broad category of project this opportunity falls under.Construction & Remodeling, Home Services, Sales & Marketing, Technology & Software, Technology Services
ProjectThe broad category this project falls under.Construction & Remodeling, Home Services, Sales & Marketing, Technology & Software, Technology Services
Ref_ProjectCheckboxTypeProject OptionWhich built-in yes/no project flag this record represents.Do Not Call, Do Not Email, Exclude From Accounting Integration, Exclude from Mailings, Exclude From Scheduler
Ref_ProjectDateTypeProject DateWhat this date on the project record represents.Actual End, Actual Start, Budget Review, Confirmation Printed, Desired Start
Ref_ProjectStatusProjectWhere the project is in its lifecycle.Initial Visit, New
Ref_ProjectTypeOpportunityThe specific type of project this opportunity is for.Bathroom Remodel, Commercial Build-Out, Handyman, Lawn & Garden, Office Cleaning
ProjectThe specific type of project this is.Bathroom Remodel, Commercial Build-Out, Handyman, Lawn & Garden, Office Cleaning
Ref_PropertyArchitecturalTypePropertyThe architectural style of the property.No active reference values in this environment yet.
Ref_PropertyCoolingTypePropertyThe type of cooling system the property has.Central Air
Ref_PropertyHeatingTypePropertyThe type of heating system the property has.Central Heating & Cooling
Ref_PropertyInternetTvTypePropertyThe property's internet/TV provider or service type.Cox, Direct TV, Test, Test Again, Verizon FIOS
Ref_PropertyParkingTypePropertyThe kind of parking available at the property.Carport, Double Car, Single Car
Ref_PropertyRoofTypePropertyThe property's roofing material.Asphalt Shingles, Membrane Roofing, Metal, Slate Shingles, Tile
Ref_PropertyStructureTypePropertyThe structural style of the property.Apartment, A-Type, Bungalow, Cape Cod, Condominium
Ref_PropertyTypePropertyThe kind of property this is.Commercial Building, Community Association, Condo, Single Family , Student Housing
Ref_ProposalTypeProject ProposalWhat kind of proposal this is (main proposal, change order, etc.).Change Order, Main Proposal, Partner Plan
Ref_RaceContactThe contact's race.Aboriginal, African American, Black Asian, European American (White), Native American
Ref_RecurrenceEventHow often this event repeats.Annually, Daily, Every 2 years, Every 3 years, Hourly
ProjectHow often this project recurs, for recurring service work.Annually, Daily, Every 2 years, Every 3 years, Hourly
Ref_ReferralIncentiveProjectThe incentive offered for the referral that led to this project.Invenctive 1
Ref_ReferralTypeProjectHow this project was referred to the business.No active reference values in this environment yet.
Ref_RelationshipTypeCompany ContactHow this contact is related to the company.Daughter, Partner, Unspecified
Employee DependentHow this dependent is related to the employee.Daughter, Partner, Unspecified
Ref_ReminderTypeProject DateHow far ahead of the date to send a reminder.1 Day, 14 Days, 3 Days, 5 Days, 7 Days
Ref_ReportGroupReportThe category this report is filed under.Remodeling
Ref_RequestStatusService RequestWhere this service request stands.Assigned, Completed\Resolved, On-Hold, Rejected, Reviewed
Ref_RequestTypeService RequestWhat kind of service request this is.Emergency Repair, Follow-Up Visit, General Service Call, Inspection, Installation
Ref_ResourceTypeProject ResourceThe role this person plays on the project.Client, Company Contract Signer, Designer/Artist, Estimator, External Project Manager
Ref_RestroomProjectWhich restroom facility was provided on site.No active reference values in this environment yet.
Ref_ScheduleStatusProject ScheduleThe status of this scheduled item.No active reference values in this environment yet.
Ref_ShipMethodCredit MemoHow any related items were shipped.FedEx, Unspecified, USPS
InvoiceHow the invoiced items were shipped.FedEx, Unspecified, USPS
Purchase OrderHow the ordered items were shipped.FedEx, Unspecified, USPS
QuoteHow the quoted items would be shipped.FedEx, Unspecified, USPS
Ref_SignageProjectWhich yard sign was placed at the project site.No active reference values in this environment yet.
Ref_SiteCheckboxTypeSite OptionWhich built-in yes/no site flag this record represents.Is Woman-Owned
Ref_SiteDateTypeSite DateWhat this date on the site record represents.No active reference values in this environment yet.
Ref_SiteDropLookupOptionSite Drop LookupThe specific option selected from the tenant-defined drop-down.No active reference values in this environment yet.
Ref_SiteDropLookupTypeSite Drop LookupWhich tenant-defined drop-down list this option belongs to.No active reference values in this environment yet.
Ref_SkillContact SkillThe specific skill this record refers to.Agile/SCRUM Methodology, C#, F#, Management, Oracle
Ref_TaskStatusLead TaskWhere this task stands (not started, in progress, completed, etc.).Completed, Deferred, In Progress, Not Started, Waiting
TaskWhere this task stands (not started, in progress, completed, etc.).Completed, Deferred, In Progress, Not Started, Waiting
Ref_TaxEstimate ItemThe tax rate applied to the equipment portion of this line item.VA Sales Tax
Estimate ItemThe tax rate applied to the labor portion of this line item.VA Sales Tax
Estimate ItemThe tax rate applied to the material portion of this line item.VA Sales Tax
Estimate ItemThe tax rate applied to the subcontractor portion of this line item.VA Sales Tax
Invoice ItemThe tax rate applied to this line item.VA Sales Tax
Ref_TeamRoleTeam MemberThis person's role on the team.Coach, Manager
Ref_TemplateTypeDocument TemplateWhat kind of document this template generates.Email Template 1
Ref_TimeframeProjectThe expected timeframe for the project.No active reference values in this environment yet.
Ref_TimeZoneCompanyThe company's local time zone.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
Company AddressThe time zone at this address.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
ContactThe contact's local time zone, used for scheduling and communication timing.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
Contact AddressThe time zone at this address.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
EventThe time zone the event is scheduled in.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
Project AddressThe time zone at this address.Alaska, Arizonna, Chihuahua, Eastern Time (US & Canada), Hawaii
Ref_TrainingTypeTrainingThe category this training record falls under.No active reference values in this environment yet.
Ref_UnitOfMeasureCost AssemblyThe unit this assembly is priced and measured by.Per Category Thousand, Per Cubic Foot, Per Cubic Yard, Per Day, Per Each
Cost ItemThe unit this cost item is priced and measured by.Per Category Thousand, Per Cubic Foot, Per Cubic Yard, Per Day, Per Each
Estimate ItemThe unit this line item is priced and measured by.Per Category Thousand, Per Cubic Foot, Per Cubic Yard, Per Day, Per Each
Ref_VendorTypeCompanyThe kind of vendor this company is, if applicable.Unspecified
Ref_WarrantyTypeProject WarrantyThe kind of warranty work this record covers.Internal Warranty Work, Vendor Warranty Work, Warranty Check, Warranty Work Order